Address
Studio 1 Charity House
14-16 Perserverance Works
Shoreditch
E2 8DD

Email
info@fourthfloor.net

Phone
+44 (0) 203 327 8820

Privacy Policy for Fourth Floor Solutions

Last Updated: 15/01/2024

Thank you for choosing Fourth Floor Solutions for your IT support needs. Your privacy is important to us, and we are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes but is not limited to your name, email address, phone number, and company details.

Log Data: When you visit our website, we automatically collect certain information, such as your IP address, browser type, referring/exit pages, and operating system.

Cookies: We use cookies to enhance your experience on our website. These are small data files stored on your device that help us improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide IT support services and fulfill your requests.

Communication: To respond to your inquiries, provide updates, and send important notices.

Marketing: With your consent, we may send you promotional materials or information about new services.

Analytics: To analyze website usage and improve our services.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party service providers who help us deliver our services.

Legal Requirements: In response to a subpoena, court order, or other legal processes.

Protection of Rights: To protect our rights, privacy, safety, or property.

4. Your Choices

You have the right to:

Access and Update: Access and update your personal information by contacting us.

Opt-Out: Opt-out of receiving marketing communications.

Cookies: Adjust your browser settings to reject cookies.

5. Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Changes to This Privacy Policy

We may update our Privacy Policy to reflect changes in our practices. Please review this page periodically for any updates.

7. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at [contact email/phone number].

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Thank you for trusting Fourth Floor Solutions with your IT support needs.